GK
Greg K
1 reviews | Active since Mar 2013
01 Feb 2016, 15:36
I can't get hold of agents for an upgrdade
My wife is due for an upgrade, and all I am looking for is a list of handsets available on certain contracts. I have tried their call center (808) and been cut off 3 times. I have tried 083 1 808 from landline and doesn't even go through. Direct sales ***) tells me I have the wrong department.<br> <br> Please MTN, if you want to keep my business please send me the list of options or contract me directly. I had the same issue 2 years ago so it seems you bad service has not improved.
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Replies (1)
MTN South Africa's replyOfficial
02 Feb 2016, 19:27Hello Kennelly,
Dear Valued Customer
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have requested that one of our colleagues from the retentions department to contact you, alternatively for the latest deals you can visit our online shop at https://shop.mtn.co.za/shop.jsp.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have requested that one of our colleagues from the retentions department to contact you, alternatively for the latest deals you can visit our online shop at https://shop.mtn.co.za/shop.jsp.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply02 Feb 2016, 19:27
Official
Hello Kennelly,
Dear Valued Customer
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have requested that one of our colleagues from the retentions department to contact you, alternatively for the latest deals you can visit our online shop at https://shop.mtn.co.za/shop.jsp.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have requested that one of our colleagues from the retentions department to contact you, alternatively for the latest deals you can visit our online shop at https://shop.mtn.co.za/shop.jsp.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***