WVdB
Willem Van den Berg
1 reviews | Active since Aug 2015
20 Aug 2015, 16:12
I can't get a contract
I went to an istore on Sunday 16 August 2015 and spoke to a MTN consultant and requested a contract. I signed the contract and debit order forms and received a SMS to confirm that the contract had been approved. I was told that I should wait 2-24 hours for my prepaid number to be converted to contract before I could get my phone. It has now been 5 days and 16 calls to the prepaid, customer care and contract departments and no one can help me!! Please can someone help me... I'm starting to regret trying to get a contract with MTN. <br>
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MTN South Africa's replyOfficial
10 Sept 2015, 14:56Hello wilharnus,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused
Kindly be advised I have sent an email to you directly(***) in order for us to get to the bottom of the complaint. I will await your response and we will take it from there.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused
Kindly be advised I have sent an email to you directly(***) in order for us to get to the bottom of the complaint. I will await your response and we will take it from there.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
MTN South Africa's reply10 Sept 2015, 14:56
Official
Hello wilharnus,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused
Kindly be advised I have sent an email to you directly(***) in order for us to get to the bottom of the complaint. I will await your response and we will take it from there.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused
Kindly be advised I have sent an email to you directly(***) in order for us to get to the bottom of the complaint. I will await your response and we will take it from there.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle