I can't Cancel My Contract With MTN

<p>I have been trying to get my contract cancelled with MTN with no luck. Last week I called three times and everytime when I get transferred to retentions department the call just drops. Today I called again and this time when i got transferred I was just listening to music for more than 15min until I ended up hanging up. I was advised to go an MTN store which I did today and they also could not help me citing that they don't access to the cancellataions feature on the system. They tried calling again and the same thing happened with them that when transeferred to retentions department, its just music you are listening to. They mentioned that I'm not the only customer they dealt with with a similar problem.</p> <p>Are we not allowed now to cancel our contracts? Seems very convenient that the line drops or you just listen to music and the shops also can't assist. Are we being held at ransom now when we want to cancel our contracts. Next thing we will be getting billed again when one is trying to cut down on on costs and this is just not right. It was easy to have a contract, it must be easy to cancel it.</p> <p> </p> <p>Come on MTN. Don't hold us at ransom!!!</p>