I CAN NOT BELEIVE HOW DISCONNECTED THE COMUNICATION BETWEEN MTN STAFF IS.

(CLAREMONT CAVENDISH SQUARE MTN) I went into the branch on Monday 30/12/2019 and I wanted to do a Sim swap They asked me a lot of security questions which I apparently did not pass. They asked me what Tarrif I am on have I used any point and what my recharge amount is. I lost my phone I am doing a simswapp and I have my ID why go through all the questions its festive season who has the time to keep track of all that. and what was the purpose of me RICA(ing) If I am still going to fail security. Subsequent to that I am told I need to get an affidavit from the police station and a certified ID, which I did now they tell me they cant take the document as the manager is on leave so they can't authorize. What the hell do I have to do with that. They still have the nerve to tell me to call in the call center this is absolutely *******. I have never seen such incompetence. I need this sorted ASAP!!!