I called the call ce...

I called the call center where you have to hold long before an option for an operater....i got to the operator Nqaba Mxokozeli who asked me my ID number as i wanted to make arrangement on my contract....he did swcurity questions and put me on mute for almost 6-7 minutes then came back to tell me he cannot assist as my account is with legal....why put me on mute without explaining to me why he is putting me there....i am really not happy with mtn contract because they said the router is R350 per month but they charged me more every month....it is even impossible to get assistance...i went to mtn store at amajuba mall with the hope that i will be assisted but they told me to call the call center