KM
KKahle M

1 reviews | Active since Aug 2017

31 Aug 2017, 10:22

i ca get hold of the Legal department

My Account has been seating on Legal status with credit bureau for about 5 months now and yet i have been paying the requested amount ever since. I tried everything to get hold of the Legal department that is holding my account, i have made several call to MTN call center and they kept on giving me numbers that dont work. When i go to their outlets they claim that they cant view my account, i pay an installment of R328 a month and my account was in arrears for about two months there after i was requested to pay R1600 to bring it level, which i did, but iits still remained on the Legal status, i then Paid the normal 328 the following, and at the outlets they kept on saying they cant view my account, when i called MTN billing department they claim i owed R600, i went and paid R600 and my account was still on legal status so i had to call again noe to understand what do i need to do to take my account from the legal status, they gave me some number AND I WENT FROM SWITCH BOARD TO SWITCH BOARD AND finally they said, they will send an Email because we are not allowed to speak to their legal department as if they are gods or something. okey i send the email and the email took weeks and when they finally came back they claim i owe R2069. now that is SHOCKING to think i have two months left on this contract, i have been paying every month since 2015, the value of the Tablet is R5000. and over and above all my payments i still owe R2069. NO MAN MTN is sucking money from me, so i asked for the statement and the explanation of my account. till today i am still waiting, this is affecting my life, MTN Do give a dam as long as they suck up my money that all they care about.

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Sept 2017, 21:56
Official

Thank you for your post,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly reply with your id number or account number in order for us to investigate and resolve your problem accordingly.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

regards

mike