I bought airtime for R40 and i didnt use it.

08-12-15 at 08:09 I bought mtn airtime for R35 it was finished before I even change it to data but I didn't use it at 08:15 I added with R5 because I wanted to change the airtime to data still the response was that I have insufficient funds but when I check my balance its R37 I called mtn help line to find out Consultant1 James Tau told me I must switch off my phone n on it I asked for manager he refused told me not around, I did that instead I got free airtime n 40MB I called again Consultant 2 Elizabeth gave me bad attitude that my problem is not heavy so the manager is busy I must wait for 6hours she dropped Consultant 3 Mbali Mbele was able to give manager Ashly Dhanwe from Durban told me I must wait for 24hours thy will run investigation n find out n thy will give me back my airtime n data till now nothing happend all the consultants are from polokwane