EE
Elize E

1 reviews | Active since Oct 2013

21 Jun 2021, 09:32

I app**** online for a router package and I saw the one for R269 pm for 120GB, I app**** about a month and a half ago and then got a call a week ago for it, it was scheduled to arrive 11 June but I only received it 15 June from DSV, right so now here my c

I app**** online for a router package and I saw the one for R269 pm for 120GB, I app**** about a month and a half ago and then got a call a week ago for it, it was scheduled to arrive 11 June but I only received it 15 June from DSV, right so now here my challenge comes in. I start using it from 16 June 2021 and on 19 June 2021 my data is finished. I only used the router to connect to my smart TV for Netflix for my kids, so I call the contact Centre coz I'm like how does 120GB finish in 3 days, the very rude arrogant agent says to me I'm on a 30GB data plan and I cannot top up as it's not a top up option so I must just wait for next month... So please all I wanna know is why was I given **** information from the get go and also what is your cancelation process as I want to cancel and you can have your router and Sim card back... This is a *******. You can even listen to the voice recording the agent said 120GB per month. I need answers and then a cancelation to be processed today so I can go elsewhere.

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