I am very disappoint...

I am very disappointed in the service I have received from the agents, I am a new client i and I called to use their services I have made and was told if I make payment 5-7 I will receive my order, today I received my oder I called to activate my router, firstly I was transferred to every department possible within the company, finally when I got to the correct department I was told that I can only use my wifi that I already paid for in February when I requested to speak to a supervisor or manager for more guidance as no agent could give me a clear direct answer I was told a POPIA Act, MNT can come and collect their stuff I will go to another, as I am no fool and I will not be treated as such