CM
Charles M
1 reviews | Active since Nov 2009
18 May 2015, 16:39
I am unable to cancel my MTN contract, MTN refuses
I am unable to cancel my MTN contract. A call to 808 is either terminated or forward to a line that terminates it. If i do get through after hours of waiting. They say \Someone will get back to you". This has been going on for the last 10 weeks. I got an SMS today saying my service will be terminated due to non-payment. I have never skipped payment of this service even once that last 8 years. Non of the the 6 MTN stores I went to ware able to help me. I even contacted their twitter account"
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Replies (1)
MTN South Africa's replyOfficial
25 May 2015, 14:21Hello charlesm,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract can only be cancelled when the account is on a current status.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract can only be cancelled when the account is on a current status.
Best regards
Mantoa
REQ:***
MTN South Africa's reply25 May 2015, 14:21
Official
Hello charlesm,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract can only be cancelled when the account is on a current status.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract can only be cancelled when the account is on a current status.
Best regards
Mantoa
REQ:***