1 reviews | Active since Sept 2014
I am suing MTN
Sontonene: Hi Alice van der Merwe Please advise if you've followed up and what was the verdict, I have business that's on hold because I'm awaiting the funds to proceed to purchasing a laptop and not on that the frustration of having to follow up with you guys is horrifying. I will be cancelling all my contracts with MTN because of the lack of customer service, I spoke to a Melvin Pillay yesterday who refuses to listen to me and carried on talking , this is not proper customer service etiquette. I need my funds refunded today and the amount being refunded is not the full amount, it was a thumb suck exercise!.
My attorneys will deal with you directly.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our apology for the refund not done as yet.
The original credit was for R6960.00
Your invoices for May has been allocated to the account and the credit for R6960.00 has been used against the invoices balances.
The credit copy has been sent to banking, they confirmed that the refund will be done today and the amount for R -5,996.24 will reflect in your account +-3 days. Please check your bank account later.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our apology for the refund not done as yet.
The original credit was for R6960.00
Your invoices for May has been allocated to the account and the credit for R6960.00 has been used against the invoices balances.
The credit copy has been sent to banking, they confirmed that the refund will be done today and the amount for R -5,996.24 will reflect in your account +-3 days. Please check your bank account later.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,