1 reviews | Active since Mar 2015
I am still waiting.very unsatisfied with MTN
Never have i received such bad service!<br> I am still waiting for my refund for 3 weeks!!<br> I email - NO RESPONSE<br> What kind of company treats there customers like that?<br> Isn't it supposed to keep a customer happy? And to give them a reason to be kept as a customer. I definitely think that MTN service is unsatisfying. If I could I would stop my contract today. With them it is just a never ending story. They are very quick to hep you when you want to buy a contract but when they need to give money back because of their mistake. I think it is very unfair towards a customer to pay their contract every month with no problem but when the company is wrong they don't apologize and give money back. I am a really unsatisfied customer and would really love a response. Because further actions will take place!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, it does reflect that a credit of R1216.07 was passed on the 04/03/2015.
It further reflects that you owed R390.50 for the invoice dated 20/02/2015 on your account which has now been deducted from the R1216.07.
On the 20/03/2015 your invoice closed with a figure of R369.00, this has also been deducted from the credit on your account which leaves you with a balance of R456.57.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, it does reflect that a credit of R1216.07 was passed on the 04/03/2015.
It further reflects that you owed R390.50 for the invoice dated 20/02/2015 on your account which has now been deducted from the R1216.07.
On the 20/03/2015 your invoice closed with a figure of R369.00, this has also been deducted from the credit on your account which leaves you with a balance of R456.57.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***