TS
Thato S
1 reviews | Active since May 2015
01 Jul 2015, 08:10
I AM STILL WAITING FOR ASSISTANCE FROM ANYONE @MTN
This is ridiculous, its been well over 3 weeks since i posted my complaint, well over 2 months that i have been trying to get in contact with anything other than a machine at MTN regarding my account, i was responded to with a reference number and nothing else and it has been almost a month. if MTN can take the time for someone to type up responses and give useless reference numbers, that very same person can pick up the phone and assist the client, whether it's their job or not!!!!
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MTN South Africa's replyOfficial
08 Jul 2015, 09:30Hello TumzRS,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the banking details have been updated, reference number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the banking details have been updated, reference number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply08 Jul 2015, 09:30
Official
Hello TumzRS,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the banking details have been updated, reference number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the banking details have been updated, reference number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***