zD
zandile D
1 reviews | Active since May 2015
30 Jun 2015, 09:33
I am still waiting
On the 14th of May, MTN responded to my report and said they would get back to me shortly with a solution. I am still waiting
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Replies (1)
MTN South Africa's replyOfficial
08 Jul 2015, 15:15Hello Zan ka San,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that if the new sim card has been loaded airtime or used to make a call, our systems are not able to process the sim swap.
Buy a new sim card, rica it and not load any airtime. Call the call centre with the new number and we will assist with a sim swap.
Please note that MTN does not charge R50 for a prepaid sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that if the new sim card has been loaded airtime or used to make a call, our systems are not able to process the sim swap.
Buy a new sim card, rica it and not load any airtime. Call the call centre with the new number and we will assist with a sim swap.
Please note that MTN does not charge R50 for a prepaid sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply08 Jul 2015, 15:15
Official
Hello Zan ka San,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that if the new sim card has been loaded airtime or used to make a call, our systems are not able to process the sim swap.
Buy a new sim card, rica it and not load any airtime. Call the call centre with the new number and we will assist with a sim swap.
Please note that MTN does not charge R50 for a prepaid sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that if the new sim card has been loaded airtime or used to make a call, our systems are not able to process the sim swap.
Buy a new sim card, rica it and not load any airtime. Call the call centre with the new number and we will assist with a sim swap.
Please note that MTN does not charge R50 for a prepaid sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***