LA
Leonard A

1 reviews | Active since Jan 2016

05 Sept 2016, 10:18

I am still paying for a *****ently extended MTN contract

<p>I decided to cancel my tablet's sim card and I was told during the process that the contract had been renewed for another 2 years just as it had reached the expiry point, which I certainly had not done. I was then asked to get an afadavit to that effect, which after some complaining, since the burden is on MTN to prove I had extended the contract, I did.</p> <p> </p> <p>Although the gentleman assisting me in the Rosebank mall branch was very helpful, and promised to have the extra charges reversed (the contract extension seems to have involved some more features), I now find myself after the second month, still being billed for the **********ly extended contract at its full amount, let alone having being credited for anything.</p>

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Replies (1)
LA
Leonard A's update05 Sept 2016, 15:50
Reviewer Update

Thanks for your prompt response. The only pity is that I had to come here to elicit one.