MM
Michelle M
1 reviews | Active since Jul 2015
25 Aug 2015, 14:18
I am still billed after cancellation
I changed service providers in May and I've been billed for 3 months after my account with MTN was closed.<br> I can't get help from the MTN store because my account is inactive. The customer care can't help me for the same reason and they have escalated my query to retention department. Nothing is happening and I've received my bill for September in the mail!<br> Absa charged me R25 to stop and get THIS months debit order payment back. <br>
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Replies (1)
MTN South Africa's replyOfficial
26 Aug 2015, 11:14Hello mdt.moller,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused the account and see that both numbers were deactivated and the additional invoices were credited. We've now requested the account status to be updated.
Once gain we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused the account and see that both numbers were deactivated and the additional invoices were credited. We've now requested the account status to be updated.
Once gain we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply26 Aug 2015, 11:14
Official
Hello mdt.moller,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused the account and see that both numbers were deactivated and the additional invoices were credited. We've now requested the account status to be updated.
Once gain we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused the account and see that both numbers were deactivated and the additional invoices were credited. We've now requested the account status to be updated.
Once gain we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***