MB
Mario B

1 reviews | Active since Jan 2010

13 Dec 2016, 08:20

I am so sorry I signed up with the worst company again

<p>I have a simple request, but trying to GET THIS INFO OUT OF MTN IS LIKE FLYING TO THE MOON WITH PLASTIC WINGS!!!!!!!!</p> <p> </p> <p>I tried ********** , ********** 667, 1555 and 808.</p> <p> </p> <p>The OPTION to listen to my e-mail settings for my phone is available on your IVR system on most of these numbers, but when you OH SO FRIENDLY STAFF answer on the other side, they are CLUELESS to what I am looking for, or they refer me to one of the above numbers!!!!</p> <p> </p> <p>MTN, ARE YOU FOR REAL??????????? DO YOU HAVE A N Y IDEA HOW FRUSTRATING IT IS TO DEAL WITH YOU?????</p> <p> </p> <p>WHAT EXACTLY is the purpose of your CEO??? Does he even KNOW how useless your services are?</p> <p> </p> <p>And after two years that I left you, the reception in my area has NOT IMPROVED AT ALL!!</p> <p> </p> <p>I am so HELLUVA sorry I signed a new contract with you again!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Dec 2016, 09:50
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an escalation has been sent to our technical Division (1555) to assist with a call back regarding E-mail settings installation . The call back will be done during the course of today however for prompt assistance kindly call the above mentioned number to resolve request.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin