JC
Juliana C
1 reviews | Active since Jun 2014
09 Jul 2015, 22:45
I am so fed up with you guys
I did a sim swop and now my 141 eazi recharge menu isn't working so I can't buy data or airtime. According to the 808 number the call centre is closed down so who the hell is suppose to fix this? I upgraded my tablet and need to set my account balans to zero and still that can't be done! I regret upgrading and am seriously thinking of not renewing my phone contract with you because of NON EXISTING SERVICE. Sort out this **** because it is getting severely frustrating!!!
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MTN South Africa's replyOfficial
29 Jul 2015, 08:50Hello cilliersj,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now logged a request with our back office in order for the matter to be resolved. The reference number for the request logged is SMC/***.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now logged a request with our back office in order for the matter to be resolved. The reference number for the request logged is SMC/***.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply29 Jul 2015, 08:50
Official
Hello cilliersj,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now logged a request with our back office in order for the matter to be resolved. The reference number for the request logged is SMC/***.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now logged a request with our back office in order for the matter to be resolved. The reference number for the request logged is SMC/***.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***