SS
Simon S

1 reviews | Active since May 2015

23 May 2015, 12:43

I am sick to death of being ****** by MTN!!!!

During the past 6 years I have had multiple issues and frustrations with the complete lack of service from MTN particularly the Call Centre. <br> <br> Every time I call through to their pathetic excuse for a call centre instead of getting some assistance I am merely subjected to that very annoying MTN jiggle for 30 mins intersperse with a patronising voice over stating that they have high call volume and to be patient until I can no longer waste any more time on hold and hang up or dial again and am subjected to same infuriating experience!<br> <br> If they really have high call volume every time I have called through for at least 6 years then maybe they should think about increasing the headcount in the call centre - just a thought!. If customer service was a priority over pure profit and exploitation then this might have been considered - its a telecommunications company after all!!!<br> <br> I have been overcharged by R 1000s on various contracts over 6 years with no refunds, I have been cut off without notice on multiple occasions due to over charging on Data ,charged R 2000 for data that was apprently 'purchased', charged R 9500 this month after already paying R 4500 last week and will not get refund

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Jun 2015, 10:25
Official
Hello Frontier Africa,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
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