NC
Nomusa C

1 reviews | Active since Dec 2018

11 Jan 2019, 21:51

I am sick and tired of Mtn services it's ***

If I maybe allowed to speak in my mother's tongue I would say mtn is F@#ked up. Been struggling from the 21st of December 2018 for a simswap on the 28th I write on hello Peter the only thing that come out with was that my Sim is a stuff this is a number I had for years so surely there is some ***** going on here. Leaving behind Sim swap frustrations today I called the call centre as I was advised on an email I received. Hmm I have never received *** service before Banothile Mbanjwa an agent at the call center in partnership with her manager Tyrone Zitha manage to add on my frustrations they services was extremely poor oh my God how does Mtn mange to hire those two I wonder. However I'm a student and I await for very important messages on the number and everything else is connected to the number I have had the number over ten years. Ngicela inumber yami back Mtn and prove me wrong about your horrible service.

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Jan 2019, 08:30
Official
Good day Nomusa,

Thank you for your post.  

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. 

Kindly note that I tried to contact you and reached voicemail.
 
Please note that I will also send you an e-mail. 

Warm Regards,
Zanele Mazibuko
Complaints Management Team