1 reviews | Active since Sept 2014
I am shocked
I am actually shocked, I have posted a complaint on hello peter, MTN responds and says they are sorry and they will contact me to close my account and its been over a month? Its been over 2 months and I CANNOT CONTACT MTN CANCELLATIONS DEPARTMENT because they have to call me? I would like you people to please put my contract number back onto prepaid so that I can finally be rid of you! I have never in my life had a company where you CANNOT CANCEL YOUR CONTRACT!!!!<br> Please cancel my contract so that I can never come back. Please! I'm asking very nicely, this is my last complaint on hello peter, after this I will post my hello peter complaints in every newspaper and expose MTN for the ****** that they are. PS: PLEASE STOP TAKING IN NEW CONTRACTS BECAUSE YOU CAN'T EVEN CLOSE YOUR CURRENT ONES!!! thank you. I apologise for my informal complaint and attitude, I am just becoming very impatient due to the lack of service on MTN side.
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our reocrds indicate this matter has been attended to and resolved as per ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***
Thank you for your post.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our reocrds indicate this matter has been attended to and resolved as per ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***