tM
thikhathali M

1 reviews | Active since May 2015

09 Jun 2015, 07:40

i am requesting my balance left in my contract

good day<br> <br> i have logged on many times with the same query and i haven't received any feedback. my problems started the moment my Nashua contract was sold to MTN.the service has been so bad from the onset,at one instance MTN was unable to locate my other number on their systems of which i had 2 numbers with Nashua.and one of their sales person once told me that they do not have my other number and i shouldn't worry.but three months later the other number popped up and i was supposed to pay for almost three months instalments all at once,of which i did not budget for.<br> <br> i would like to know the balance on my contract which is going to expire in july.no i just want to know my settlement balance and settle it and cancel this contract.<br> <br> how much do i owe to settle this account.i want to close it down as soon as possible.my term with you guys has not been pleasant at all.<br> <br> i have tried to get the balance from the retentions department but to no success and no one came back to me<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Jun 2015, 11:04
Official
Hello thikha,

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.

Kindly note that your request for a settlement amount and to cancel the contract has been forwarded to the relevant department who will provide you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Peggy
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