I am really tired of the poor service from MTN

I have not telephoned MTN about this problem. I have made the decision to write a review on this platform instead as I am not going to navigate through their long introduction of many different numbers to press for a particular department, only to be informed that they are "currently receiving a high number of calls" and I have to be patient. I have received a sms message from MTN at 1:10 this morning, informing me that they have suspended my ability to make outgoing calls due to non-payment. However, my MTN account is paid every month on the 21st of the month through a debit order (a very inconvenient date for me, but I was not provided with any other options by MTN). That debit order did indeed go off on the 22nd of September. Which means that I did pay for the month, unless MTN now wants me to pay twice per month. If this is the case, I have not been informed accordingly by MTN as I do not receive any account statements or invoices. I do receive a sms message once in a while, which states that MTN has sent my monthly statement to some weird e-mail address that does not even have the symbol "@" in it. They do have my correct e-mail address as I have updated my personal information at an MTN store about three months ago. I am actually convinced that their excuse will be a computer glitch. This is, however, not an excuse that I find acceptable as a computer cannot think for itself, unless they are now using AI technology, in which case I am very nervous about my personal information that MTN has access to No, a computer usually executes a demand as a result of human intervention, either inside MTN or outside, either on purpose or accidentally. I am really tired of the poor service that I regularly experience from MTN. So tired, in fact, that I am even hesitant to upgrade my contract with them as I am then forced to use their services for the next 24 months.

Reinette Stander Cell: ***