I am pretty disappointed MTN :(

Dear MTN

I was promised that I would be contacted by a MTN consultant to sort this problem out but no one has contacted me yet.

I am pretty disappointed.

It has been more than a month now.

--------------------------------------------------------------------------------------------------- Previous Review below ----------------------------- Thank you for the reply MTN but I have already spoken to 135 and they said they would sort something out for me concerning my balance that went missing while my sim was on a desk. (the full details below)

MTN Please do not disappoint me! :)

Original message below --------------------------------

I recently had a problem where my simcard just stopped working. It took a while but the friendly MTN staff got it working again. I was very happy with the service.

I was told that a sim swop had been done. I had not done this myself, neither did I request it. It seems to be a mystery as the sim was not even in a cellphone when this happened. The sim card was on my desk and not in any device for about 3 weeks when this happened. There is no one else that uses or knows anything of this sim card.

When my simcard was up and running again all the money I had on the card was gone.

MTN please can you find a way to make it up to me as I did not request this sim swop. I also could have lost a lot more money but thankfully that did not happen.

I used the money on my sim to buy data. It was worth 4gb data to me.

Please can keep me as a happy customer and reimburse what I have lost.

I have always been a very happy MTN customer until now.

Please do not disappoint me! :)

Thanks!