I am paying somebody else_A|_s account

Item: MTN South Africa
Rating: 2
Author: Jacobus L

Thanks for the welcome letter as new client. However in the takeover of my account from Nashua Mobile something serious went wrong. My account reflects a cell number of ***, which I had a long long long time ago. My current cell number (for the last few years) is: ***. You are herewith requested to rectify this issue and to reconcile my account as a matter of urgency. Date: 2015/02/02 10:04:08 AM

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Replies (1)

MTN South Africa's replyOfficial

15 May 2015, 09:17

Hello Jacobusl,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Please be advised that the cell phone *** is registered under a Different client, would you kindly forward us a copy of your statement that reflects the different number.

Would you kindly forward it to ***

Thank you.
Kagiso
REQ:***

MTN South Africa's reply15 May 2015, 09:17

Official