I am paying for *********** staff

<p>I am having such a terrible experience with MTN – Now I am being requested to pay R1900 for their employees incompetence after more than R2000 has already been deducted. </p> <p> </p> <p>This is my story:</p> <p> </p> <p>On the “28th May” I purchased a purchased a router / modem cash and opened a R499 data package that seemed like a good deal. The next day or two we used both data and modem we were watching you tube kids and the experience was so bad (it kept on buffing and it is supposed to be “4G” after several attempt. We decided this was not the best idea and it was such a waist (I ended up purchasing data the ipad).</p> <p> </p> <p>So that very week (made sure it was within the 7day return period) I went back to MTN told them about the bad experience I had – said I will keep the modem (as I paid cash for it) they must please take the money I owe them for the data I used on that one day and I gave the consultant my card. He advised they will take the money from my account at the end of the month and that he is unable to assist me. He advised that the sim card has been converted to a prepaid sim and that I must upload data.</p> <p> </p> <p>I was happy I saw a deduction of R600 and something and thought cool they took what they needed as my contract is R460 – the following month another R600 came off and I thought nothing of it (maybe I still owed them). Last month I saw R1700 being deducted and this month again. I have been sent from pilar to post, The STORE MANAGER has cant resolve this she had my complaint for more than a month and keep on saying MTN is not resolving the issue and don’t want to assist???? Is she not also an employee of MTN?</p> <p>I called MTN aand they said they can see the cancellation on the 28th however is was never actioned by thier retention team ( really?) </p> <p> </p> <p>I then requested the following detail</p> <p>Still no feedback? And just so that we clear I need feedback on the following and below and behold no one can assist.</p> <p> </p> <p>Data Contract</p> <p>· Why the original cancelation request was not executed in your retention team when it was received in May. </p> <p>· What was the cost and data used up until the day I cancelled in May2016</p> <p>· What is the credit amount due</p> <p> </p> <p> ********** 593</p> <p>· This contract was cancelled and the moved to a pay as you go number in May</p> <p>· We have not received any airtime on this number</p> <p>· Please confirm the date of cancellation and if it happened</p> <p> </p> <p>Please also provide me with full statements for the following months</p> <p>· May16</p> <p>· June16</p> <p>· July16</p> <p>· Aug16</p> <p> </p> <p>MTN managed to be one of the top 10 brands this year ??? seriously how is that even possible?</p> <p> </p>