1 reviews | Active since Sept 2015
i am overcharged
since mtn came from strike,they blocked my number ie*** claiming i am owing them R4657.57,i then asked from them the itemise billing from the 1st of April 2015 up to the 31 of August,i spoke to Bahiega ***,Lebogang Motiene ***-request number:***,Fezeka ***,***, Silvester from Middelburg branch at Middelburg mall admited that their system made a mistake not to capture the call limit i requested them to. Sipho in billing department to send me the itemise billing but no one did like the promise and while my phone was blocked,there was an additional amount of R1500,00 added to my account',my second problem is that they never send me the units they promised by the time i took the contract in february 2015.what i want to know is where is that huge amount of money coming from.Thank you.<br> From Mandla Maphanga,email address [Email Removed]
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***: The account has been billed for extra data charges after the 100MB has been used up. The MTN store Middelburg branch need to assist you with the credit to be passed for this function not added. Please visit the store and request to speak to the manager to assist with the credit. The usage limit has been set up today only.
We have sent the request to the MTN Middelburg store to assist.
We do pick up that the itemized billing reports has been sent to you today, you need to give 2-24 hours for this to be resolved. This has been sent to *** as per the account information.
Please confirm the invoice that reflects the additional charge for R1500.00.
***: itemized billing request.
***: regarding the data charges
***: REQ:*** to set up the usage limit for cell ***, this line is on Top up no need for usage limit. No additional charges. ,*** itemized billing REQ:***.
The data charges added is before the line has been suspended.
Kind Regards,
Alice van der Merwe
***.
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***: The account has been billed for extra data charges after the 100MB has been used up. The MTN store Middelburg branch need to assist you with the credit to be passed for this function not added. Please visit the store and request to speak to the manager to assist with the credit. The usage limit has been set up today only.
We have sent the request to the MTN Middelburg store to assist.
We do pick up that the itemized billing reports has been sent to you today, you need to give 2-24 hours for this to be resolved. This has been sent to *** as per the account information.
Please confirm the invoice that reflects the additional charge for R1500.00.
***: itemized billing request.
***: regarding the data charges
***: REQ:*** to set up the usage limit for cell ***, this line is on Top up no need for usage limit. No additional charges. ,*** itemized billing REQ:***.
The data charges added is before the line has been suspended.
Kind Regards,
Alice van der Merwe
***.
Best regards,