mM
mandla M
1 reviews | Active since Sept 2015
04 Oct 2015, 12:43
i am overcharged
firstly i complain about being overcharged,i wrote to hellopeter,mtn responded but they didn't fullfil their promise of sending the itemise billing i requested from them to check how did i arrived to that amount of money,i think it's fair to pay what you know,please hellopeter i would like you to intervene on my behalf because the way it is i suspect foul play.thank you,the number in question is***)
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MTN South Africa's replyOfficial
05 Oct 2015, 12:03Hello mandlamaphanga,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We can confirm that the previous agent that has responded to your post has been in contact with the store and the agent who assisted you.
We can also confirm that the store manager and the agent in question tried calling you on different ocassions but could not get through to yourself.
We have now requested that you be back directly on the number provided for the matter to be brought to a close.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We can confirm that the previous agent that has responded to your post has been in contact with the store and the agent who assisted you.
We can also confirm that the store manager and the agent in question tried calling you on different ocassions but could not get through to yourself.
We have now requested that you be back directly on the number provided for the matter to be brought to a close.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply05 Oct 2015, 12:03
Official
Hello mandlamaphanga,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We can confirm that the previous agent that has responded to your post has been in contact with the store and the agent who assisted you.
We can also confirm that the store manager and the agent in question tried calling you on different ocassions but could not get through to yourself.
We have now requested that you be back directly on the number provided for the matter to be brought to a close.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We can confirm that the previous agent that has responded to your post has been in contact with the store and the agent who assisted you.
We can also confirm that the store manager and the agent in question tried calling you on different ocassions but could not get through to yourself.
We have now requested that you be back directly on the number provided for the matter to be brought to a close.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,