RE
Renaldo E
1 reviews | Active since Jul 2011
07 Jul 2015, 13:39
I am not impressed with *********
Why do they disrupt my service, since they can not fix their accounts problem, due to staff strike ? I am not impressed at all - It seems the customer must pay a bill with a mistake, or else MTN just stop to give the customer service. If you try to complain, you have to hear about the strike and that they can not help.... - I am not impressed!!! PS - Do I need to return the phone and then we let the court decide if I should pay a penalty fee, even though MTN is in breach of our contract ?
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MTN South Africa's replyOfficial
08 Jul 2015, 18:34Hello RenaldoEck,
Thank you for your post.
Your account shows that there are outstanding fees, that is why it is suspended. Please bring the account up to date with payments so the suspensions can be deactivated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
Your account shows that there are outstanding fees, that is why it is suspended. Please bring the account up to date with payments so the suspensions can be deactivated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply08 Jul 2015, 18:34
Official
Hello RenaldoEck,
Thank you for your post.
Your account shows that there are outstanding fees, that is why it is suspended. Please bring the account up to date with payments so the suspensions can be deactivated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
Your account shows that there are outstanding fees, that is why it is suspended. Please bring the account up to date with payments so the suspensions can be deactivated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***