NM
Nqobile M

1 reviews | Active since Feb 2016

22 Jun 2016, 12:31

I AM NOT HAPPY WITH MTN AT ALL!!!

<p>I purchased a 1GB data bundle, and got another 1GB. Thats 2GB. This was on Monday (20 June 2016). Today (22 June 2016), my data bundle is standing at 12kB. What is this????????????</p> <p>I purchased R50 airtime this morning, and made 1 phone call. A few hours later, my airtime balance is standing at R0.00</p> <p>MTN!!!!! Why are you being such a horrible service provider? Please do not tell me it is due to the internet, because I know that my internet usage is that of an average cellphone user. Please refund me my money, or else take your contract back! I am done with this! I cannot keep buying 1GB of data every single week. I am not made of money, and I do not have a money-growing tree. Please do something about this, or else I will escalate this matter to the Ombudsman.</p> <p> </p> <p>I am seriously pleading with you to refund me my money. I have ever been so disappointed in my life!</p> <p> </p> <p>A very displeased customer,</p> <p> </p> <p>Nqobile Mnguni.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Jun 2016, 13:59
Official

Good day Nqobile,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that your data bundles and airtime was used on Internet connections. Please avoid having multiple sessions opened, we advise that you close off all applications that you are not using. Please note that besides Internet browsing and downloading, your device can also generate charges via background activity of applications and automatic running of data applications.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

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