PH
Praxedis H

1 reviews | Active since Nov 2013

11 Nov 2015, 12:29

I am not getting what I signed up for.

- Background<br> <br> I signed up for the MTN Anytime 350 package in September 2013 through Nashua Mobile - which at the time meant R350 talk time plus Promotional 60min MTN talk time, 350 smses PLUs 350MB data. The promotion ran from April to October 2013.<br> <br> - I had personally seen the deal on a brochure from Nashua and the MTN website.<br> <br> The link confirms my expectations and what I believe I was getting:<br> <br> [URL Removed]<br> <br> [URL Removed]<br> <br> [URL Removed]<br> <br> - December 2014 <br> MTN took over all Nashua accounts and we were advised that nothing would change in regards to our contracts.<br> <br> - August 2015<br> I do not recall what made me query my promotional benefits with MTN. All the same, it was in August this year that I enquired with MTN on their 808 number and was informed that I did not have any promotional data or smses on my line since December 2014 when MTN took over the contract <br> <br> After logging calls and speaking to several call centre consultants I am still unanswered and believe MTN have ****** me of what was due to me. I am not renewing my contract.

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Nov 2015, 15:18
Official
Hello hwindip,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly note that we have consulted with Nashua and they have sent us the copy of contract, therefore as per the documents received they do not indicate the subscription to bundle promo bundle

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards
Nompumelelo
REQ:***