JK
Jemima K
1 reviews | Active since Sept 2015
16 Feb 2016, 08:10
I AM LEAVING MTN
Since yesterday morning I have not been able to connect to the internet, this morning all my airtime has disappeared. like seriously! I AM PORTING TO ANOTHER MOBILE NETWORK! I really cannot believe it.
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Replies (1)
MTN South Africa's replyOfficial
17 Feb 2016, 16:22Hello Ntembwa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a general network problem affecting VOICE DATA and SMS. Please note the issue has been resolved and all services have been restored. Please be aware that as per our investigation the airtime usage on the number was accordingly. For further assistance please call 173 customer care.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
USD REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a general network problem affecting VOICE DATA and SMS. Please note the issue has been resolved and all services have been restored. Please be aware that as per our investigation the airtime usage on the number was accordingly. For further assistance please call 173 customer care.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
USD REQ:***
MTN South Africa's reply17 Feb 2016, 16:22
Official
Hello Ntembwa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a general network problem affecting VOICE DATA and SMS. Please note the issue has been resolved and all services have been restored. Please be aware that as per our investigation the airtime usage on the number was accordingly. For further assistance please call 173 customer care.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
USD REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a general network problem affecting VOICE DATA and SMS. Please note the issue has been resolved and all services have been restored. Please be aware that as per our investigation the airtime usage on the number was accordingly. For further assistance please call 173 customer care.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
USD REQ:***