1 reviews | Active since Jul 2015
I AM HAVING TROUBLE WITH MTN
Hi,On Saturday (27 June 2015) I received an sms from mtn stating the ffg:Yello, this is a reminder that you have exceeded your Credit Limit of R 778.00 Your services have now been suspended for outgoing calls. Kind Regards,MTNSA.I went to mtn at the midlands mall in pmburg to query this sms . I was told by the consultant that I had made calls to the value of R1500,so I asked for an itemised bill but I was told that I have to call the call centre and request the itemised bill. At the store I had no choice but to make a payment of R700 so my phone may be reactivated because by this time all the functions on my phone were shut down when the sms clearly stated OUTGOING CALLS be suspended.Today (30 June 2015) I received another sms stating:Dear Mr Mangerah,As per our records your unbilled invoice is showing high DATA usage to the value of R 4083.***,for more information please us by dialing 808 from your cell or *** from a non MTN number.Kind Regards.MTN SP Credit Managemencontact.I also want to query this amount because I'm at work everyday & at work we have free unlimited wifi .All my downloads & updates are done at work with wifi.(incomplete,insifficient space)
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our service was disrupted due to the industrial action in the past month however the situation has normalised. Please contact us on 808 our consultants should be ready to assist you and provide you with the needed information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our service was disrupted due to the industrial action in the past month however the situation has normalised. Please contact us on 808 our consultants should be ready to assist you and provide you with the needed information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
