NV
NICOLE V
1 reviews | Active since Feb 2014
19 Aug 2015, 10:13
i am going to report you!! today is today thats it
So i called MTN this morning cause my Girlfriends cellphone has been suspended, and has to have her phone on, and i spoke to the lady that you can just debit her twice on the 25th for the one outstanding payment and the new one now her phone is off and the lady just puts me on hold. i seriously hope you guys know the new law and we are def allowed to make payment arrangements. best believe so. today you guys will see what will happen
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MTN South Africa's replyOfficial
09 Sept 2015, 16:32Hello NIKKY1990,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that the matter has been looked at.
It is certainly not our intention to dissatisfy our customers.
Kindly be advised that the debit the debit order amount
of R1918.13 was submitted on the 2015-08-31 but it came back
unpaid.We then received a cash payment of 918.30 on the 2015-09-05.
Also note that your account is under cash payment method, and your account is outstanding
by R 1,673.23...Kindly be advised that both your lines are Active but under collection plan. Kindly make payment or do payment arrangement.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that the matter has been looked at.
It is certainly not our intention to dissatisfy our customers.
Kindly be advised that the debit the debit order amount
of R1918.13 was submitted on the 2015-08-31 but it came back
unpaid.We then received a cash payment of 918.30 on the 2015-09-05.
Also note that your account is under cash payment method, and your account is outstanding
by R 1,673.23...Kindly be advised that both your lines are Active but under collection plan. Kindly make payment or do payment arrangement.
Warm Regards
Thabisa
REQ:***
MTN South Africa's reply09 Sept 2015, 16:32
Official
Hello NIKKY1990,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that the matter has been looked at.
It is certainly not our intention to dissatisfy our customers.
Kindly be advised that the debit the debit order amount
of R1918.13 was submitted on the 2015-08-31 but it came back
unpaid.We then received a cash payment of 918.30 on the 2015-09-05.
Also note that your account is under cash payment method, and your account is outstanding
by R 1,673.23...Kindly be advised that both your lines are Active but under collection plan. Kindly make payment or do payment arrangement.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that the matter has been looked at.
It is certainly not our intention to dissatisfy our customers.
Kindly be advised that the debit the debit order amount
of R1918.13 was submitted on the 2015-08-31 but it came back
unpaid.We then received a cash payment of 918.30 on the 2015-09-05.
Also note that your account is under cash payment method, and your account is outstanding
by R 1,673.23...Kindly be advised that both your lines are Active but under collection plan. Kindly make payment or do payment arrangement.
Warm Regards
Thabisa
REQ:***