I am extremely frustrated with MTN’s handling of my Home WiFi month-to-month package. I took out this service, but from the beginning the signal quality has been poor and unreliable. The data does not even last two weeks, making the service completely un

I am extremely frustrated with MTN’s handling of my Home WiFi month-to-month package.

I took out this service, but from the beginning the signal quality has been poor and unreliable. The data does not even last two weeks, making the service completely unusable and not fit for purpose.

In October 2025, I made the decision to cancel the service due to these ongoing issues. Since then, I have been struggling to get this account properly cancelled.

I visited the MTN Malmesbury branch, where the service was equally disappointing. Staff could not provide clear answers and simply logged queries without resolving anything. There has been no proper follow-up or assistance.

To make matters worse, MTN is now charging me a so-called “clawback fee” of nearly R3000 for a service I am not using and have been trying to cancel for months.

I am more than willing to return the router immediately, yet no one can give me a clear process to do so or close the account.

This situation is unacceptable: • Poor and unreliable service • Failure to assist with cancellation • Ongoing billing despite cancellation attempts • Unjustified and excessive charges

I have now formally requested cancellation in writing. If this matter is not resolved urgently, I will escalate it to ICASA and the National Consumer Commission.

MTN needs to:

1. Cancel my account immediately 2. Stop all billing 3. Provide a process to return the router 4. Remove or justify any unfair charges

I expect urgent resolution.