I AM EXTREMELY DISAPPOINTED!!!

I am expecting a delivery on Monday and have told the salesperson I do not have an original Identity Document as I was ****** on the 1st of February. I was advised to go to Home Affairs to get a temp ID. I went and got my temp ID but then DSV told me MTN should have sent an email advising them of my situation so they should treat it as a special delivery. I called MTN and Njabulo from customer care advised there is no such. I already have two contracts with MTN but because I was ****** this was going to be my 3rd. At this point I do not know what is true and what is not... This is very disappointing and very unprofessional for me to be advised wrongly by both parties!