i AM DONE WITH MTN THEY ARE SO BAD WITH SERVICE AND ADMIN

2 of 30 Re: Fwd: *** - WIFI CONTRACT Inbox

customercare Mon, 9 Dec 2024, 17:50 to me

Yello Kotze Stefan ,

Thank you for your email, we apologize for the delayed response.

For security purposes kindly fill in the details below in order for us to assist with your query: ~ ID number/Passport number: ~ Email Address: ~ Date of debit order: ~ Debit or cash payment: ~ Physical Address: ~ Cellphone number:

We trust the above is in order, we look forward to being of service to you.

Warm Regards,

Akhiwekahle Owethu Makhaye

For quicker response and resolution times, connect with us on MTN Chat via WhatsApp. Make sure that you have the WhatsApp app downloaded on your device and that you save “MTN Chat” to your contact list. Our number is ***. Now, all that’s left is for you to say “Hi” to our team to get started. You can manage your account, get invoices and/statements, make payments, speak to a live agent and so much more.

From: ***

Sent: Monday, December 9, 2024 3:32 PM

To: ***

Subject: Fwd: *** - WIFI CONTRACT

---------- Forwarded message --------- From: Stefan Kotze <***> Date: Mon, Dec 9, 2024, 2:23 PM Subject: *** - WIFI CONTRACT To: <***>

Good afternoon, I write this email out of frustration to MTN, I have phoned them regarding the switching of my bank accounts twice and twice they confirmed they updated it and twice their admin was up to **** nothing was updated. Now my wifi is blocked after MTN is not doing its work, I request this be rectified urgently or i will be reporting this to onbudsman. I am dissapointed in MTN as client they did not even contact me seriously what kind of service is this? Never ever in my life again will I be taking a contract with MTN not with this kind of service. Regards, Stefan Kotze. ***

Stefan Kotze 9 Dec 2024, 19:52 *** ***Jan Van Riebeeck Street Pretoria North *** Debit Order1st of the month

Stefan Kotze 11 Dec 2024, 07:27 Good morning, I trust you are well. Kindly see the below trail mail, I have contacted MTN twice previously to confirm my bank details have updated as I have mov

Mail Delivery Subsystem 11 Dec 2024, 07:27 Address not found Your message wasn't delivered to *** because the address couldn't be found or is unable to receive email. The response from

Stefan Kotze 11 Dec 2024, 07:29 Good day, Thank you for nothing i wrote to Ombudsman and are very unhappy with this service from MTN seeing I have been a client for how many years of MTN and n

customercare 11 Dec 2024, 08:33 Y'ello Stefan Kotze, Thank you for your email. We apologize for the delayed response and for any inconvenience incurred. Please accept our apologies for the bre

Stefan Kotze 11 Dec 2024, 09:07 Thank you for the feedback, Standard Bank is correct, please also advise why my WIFI currently requires me to sign in. Is this your way of blocking me? can you

customercare 11 Dec 2024, 09:19 Yello Stefan Kotze, We apologize for the delayed response and any inconvenience incurred. Please kindly note the account is suspended due to missed payment for

Info CGSO Attachments11 Dec 2024, 09:19 Good day Thank you for contacting our office. Please see link below click on the link called fast track. • FAST TRACK: Lodge your complaint electronically https

Stefan Kotze 11 Dec 2024, 09:37 Omw freaken word........ Stop stating the obvious, how can you suspend a freaken account after you did not do your job...... No ****ing communication no ****ing

customercare 11 Dec 2024, 10:10 Yello Stefan, Thank you for contacting customer care. We are here to assist you. While we understand your frustration, it is important that you exercise caution

Stefan Kotze 11 Dec 2024, 10:20 FEEDBACK ON THE ACTUAL COMPLAINT? FIRSTLY TAKE YOUR PAYMENT SECONDLY UNBLOCK MY ACC?

customercare 11 Dec 2024, 10:32 Yello Stefan, Thank you for emailing Customer Care. We apologize for the delayed response and for any inconvenience caused. Please be advised that the debit ord

Stefan Kotze Attachments11 Dec 2024, 10:47 ATTACHED IS MY BANK ACCOUNT LETTER, PLEASE DEBIT MY ACCOUNT, AS I AM EXTREMELY BUSY THAT'S WHY I CHOSE THE DEBIT ORDER OPTION. THANKS AND YES PLEASE LET ME KNOW

customercare 11 Dec 2024, 11:20 Yello Stefan, Thank you for your mail and apologies for the delayed response. Please note we will debit your account within the next 48 hours. Your line will be

Stefan Kotze 11 Dec 2024, 11:31 THANKS PLEASE CONFIRM ONE PAYMENT WILL BE DEBITED... R323? OTHER PAYMENT IS ONLY DUE IN JANUARY?

customercare 11 Dec 2024, 11:57 Yello Stefan , Thank you for emailing customer care. Please note the amount submitted is R323.79. Your next invoice will be finalized on the 12th of December 20

Stefan Kotze <***> 3 Jan 2025, 12:00 (4 days ago) to customercare

GOOD DAY,

ACC BLOCKED AGAIN??? WHAT IS THIS SERVICE SERIOUSLY??? OMBUDSMAN HERE WE GO?? PLEASE PUT MY DATA BACK ON AND TAKE YOUR ***KEN MONEY IT IS NOT MY WORK TO DO YOUR JOB

THANKS

customercare 3 Jan 2025, 14:55 (4 days ago) to me

Yello Stefan,

Thank you for emailing Customer Care.

We sincerely apologize for the inconvenience caused.

Please be advised that we have escalated your query to the Back-office team for assistance. The reference number for the escalation is BO***. You will receive a notification once it is resolved.

Warm Regards,

Nokhuthala Khoza

For quicker response and resolution times, connect with us on MTN Chat via WhatsApp. Make sure that you have the WhatsApp app downloaded on your device and that you save “MTN Chat” to your contact list. Our number is ***. Now, all that’s left is for you to say “Hi” to our team to get started. You can manage your account, get invoices and/statements, make payments, speak to a live agent and so much more.

From: ***

Sent: Friday, January 3, 2025 12:00 PM

Stefan Kotze 09:13 (0 minutes ago) to customercare

Good morning,

How many times must I try and resolve this? What is the matter with MTN???? Are you short staffed? Do you not care about your customer service? Is this quality service normal for you?

Ignoring customers, not taking your payments as per agreed methods, I have phone twice to update my banking details with you? I have lodge complaints but are getting nowhere, what must I do? in order for you to do your job and take your money and put my freakin data back on, you are treating me as a freakin ******** but there is money in my account you're just not adhering to your part of the deal? then you have the audacity to phone me and offer me new products without fixing this?

This is ridiculous. I am so furion and posting this poor service everywhere.