kI
kyle I
1 reviews | Active since Sept 2015
08 Sept 2015, 11:57
I am disgusted and want to be compensated for this
I renewed my contract in march and got 2 upgrades.not even a month my one mobile just stopped working. I took it back immediately to store completed all paperwork. I have been to the store for 3 months weekly and no feedback I dealt with Pinky.she kept making excuses and sed she will keep me posted. I laid a complaint in July on mtns website and still no feedback it is September and I am being debited every month for something I don't have if this is not sorted I will take legal action you guys are disgusting and have no CUSTOMER SERVICE.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Sept 2015, 10:41Hello kyleis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
MTN South Africa's reply09 Sept 2015, 10:41
Official
Hello kyleis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo