I am deceased according to MTN

MTN can not process any instructions from me as I am deceased according to their systems. They claim they got my status from XDS and XDS has confirmed that I am in fact alive but still MTN stores and call centres can not process my requests. They have been unable to resolve this since 21 December and keep on claiming that they are escalating the matter. If that was in fact true, I should have been talking to the group CEO by now. MTN you have a serious process failure and are not giving your customer facing staff the tools to provide service….. despite their best efforts! All I want is to be able to talk to someone in MTN that can actually do something about this.