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Benjamin M

1 reviews | Active since Jul 2011

14 Jan 2016, 16:24

I am BOMBARDED with Promotional SMSes

I have been bombarded with MTNyello SMSes for months now. I have already contacted MTN help line several times with no help. The first time I was given a number to unsubscribe (*130*603#) I followed the instruction which at the end required me to recharge to complete the task. After all that I continued to receive the SMSes.... Today I called again and the lady gave me another number (*121#) the irritating part is that when i dialed that number and followed the instruction it led me to advertising which has only two options 1 OPT-IN 2 HELP..... No Opt-out Please guys sort this mess up because it is affecting my business response time.

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Jan 2016, 07:27
Official
Hello tshwanom,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please assist in providing the number in question where promotional sms's are received. Please do mail the details to the below mail address for urgent resolution.

***

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.