AC
Alim C

1 reviews | Active since Mar 2015

02 Mar 2015, 11:18

i am billed for a sim card which is not working

I had a problem with my employer and was not paid for three months thus my debit orders including mtn *** were not going through. After getting paid i immediately cleared all my debts including mtn. They informed me tht the case was now with their legal department. I try to call this so called legal department and no one responds. Since september i am billed by mtn for a contract line which is not working eventhough i dont owe them a cent upto date. They can contact me on *** which is a vodacom number since they have cut off my sim card for mtn. My email adress is [Email Removed] Am looking forward for your much needed assistance

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Mar 2015, 09:36
Official
Hello engchiwamba,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the payment has been received and your lines will be reinstated, however this could take between 2 & 24 hours.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica