AC
Alim C
1 reviews | Active since Mar 2015
02 Mar 2015, 11:18
i am billed for a sim card which is not working
I had a problem with my employer and was not paid for three months thus my debit orders including mtn *** were not going through. After getting paid i immediately cleared all my debts including mtn. They informed me tht the case was now with their legal department. I try to call this so called legal department and no one responds. Since september i am billed by mtn for a contract line which is not working eventhough i dont owe them a cent upto date. They can contact me on *** which is a vodacom number since they have cut off my sim card for mtn. My email adress is [Email Removed] Am looking forward for your much needed assistance
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Replies (1)MTN South Africa's replyOfficial
05 Mar 2015, 09:36Hello engchiwamba,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the payment has been received and your lines will be reinstated, however this could take between 2 & 24 hours.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the payment has been received and your lines will be reinstated, however this could take between 2 & 24 hours.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply05 Mar 2015, 09:36
Official
Hello engchiwamba,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the payment has been received and your lines will be reinstated, however this could take between 2 & 24 hours.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the payment has been received and your lines will be reinstated, however this could take between 2 & 24 hours.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
