NS
Ntombinkulu S
1 reviews | Active since Jan 2015
18 Sept 2015, 09:18
I AM BILLED FOR A PHONE I DONT HAVE
I called to request an upgrade to an iPhone 6 64Gb on the 09/09/2015, spoke to Hazel HM ***0. She did it and promised that I will get my phone within 7 working days. 7 days later I have spoken to CA ***4 and JD ***2 who both confirmed that there are no records on the system for this upgrade and worse I am told my account is with legal. The funny part is that on my unbilled invoice there is already money being taken out for the phone and the new package. I need clarity on this please as there seems to be very poor service and yet quick to take my money.<br>
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MTN South Africa's replyOfficial
18 Sept 2015, 10:45Hello Ntombza,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding your handset. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding your handset. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply18 Sept 2015, 10:45
Official
Hello Ntombza,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding your handset. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding your handset. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***