I am beyond mad!!!!!
<p>Ever since I got this contract with mtn,all I did was cry for help and MTN didn't bother.Firstly,I got a single sim phone when I wanted a dual and only got response that MTN doesn't have dual 3MONTHS after calling over and over and over,getting "service champion" after service champion.In all this time I was unable to use this phone because I was waiting for an exchange.Once I made peace with this painful fact, I used the phone.Myy joy was short lived however,phone would not allow me to buy data/ use cellphone banking.It says "unfortunately, the process com.android.phone has stopped" and ends transaction. I cannot begin to tell you how difficult this is.I called again, sent tweets even went to MTN Shelley centre to get help but to this day I have had no luck.To make make matters worse, this message now appears when I make calls and cuts my calls short.I am fed up.I am mad as hell and logging countless "recorded" calls with your supposed service champions has not helped.MTN has failed me.</p> <p>I got the phone in May and have not been happy ever since.I have emails,DM's and so many calls to prove this.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your phone might be giving that error because of the Software that has been *******ed and needs to be updated. Please take it to the manufacturer for Software update.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your phone might be giving that error because of the Software that has been *******ed and needs to be updated. Please take it to the manufacturer for Software update.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
