AM
Andile M
1 reviews | Active since Aug 2013
11 Jan 2016, 07:25
I am being told that I used a 100mb in 30min
I called Mtn this morning stating that on Saturday I purchased 100mb of data and with in 30min I received an Sma stating it had been depleted. I was shocked because I was only on whatapp and had not received so many downloads. This morning when I call the call centre a lady by the name of Vuyelwa insist after explain that yesterday I bought 35mb and only use about 20mb the whole day she keeps insisting that I used 100mb on Saturday and I'm just not satisfied with that feedback. Could I please have a print out as to see where 100mb of data went?
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MTN South Africa's replyOfficial
11 Jan 2016, 12:28Hello Jagmsomi,
We are truly sorry for the inconvenience caused.
Kindly note that we've now escalated the matter directly to the management team within our Prepaid Department.
We've requested them to investigate the usage/depletion of your 100MB data bundle. We've also requested them to make contact with you and confirm the depletion.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
Kindly note that we've now escalated the matter directly to the management team within our Prepaid Department.
We've requested them to investigate the usage/depletion of your 100MB data bundle. We've also requested them to make contact with you and confirm the depletion.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply11 Jan 2016, 12:28
Official
Hello Jagmsomi,
We are truly sorry for the inconvenience caused.
Kindly note that we've now escalated the matter directly to the management team within our Prepaid Department.
We've requested them to investigate the usage/depletion of your 100MB data bundle. We've also requested them to make contact with you and confirm the depletion.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
Kindly note that we've now escalated the matter directly to the management team within our Prepaid Department.
We've requested them to investigate the usage/depletion of your 100MB data bundle. We've also requested them to make contact with you and confirm the depletion.
Regards
Tim
MTN Complaints Management Team: REQ:***