1 reviews | Active since Jun 2013
I am being ****** of data by MTN
I am on a package wherein I get 2GB data every month, as well as 2GB night express data. I get this data on the 21st of every month and use it on my laptop. I only access the internet moderately but the data gets depleted like you will never believe. I visit a facebook page for five minutes and then 700MB is gone. This is unacceptable. MTN *****s and robs consumers on a daily basis. To top it all, just this month, I noticed that my night express data is short of 800MB, but I have not even once accessed the internet between 00h00 and 5:59am, NOT EVEN ONCE! How does my night data disappear when I never ever use it at all? I called 808 got no assistance, THEY CANT HELP! I called 1555 and they told me about possible background updates, but I know its not because I have set the laptop TO NOT update automatically. I have a Vodacom SIM I use on the same laptop and 200MB lasts me a lifetime. There is nothing wrong with my laptop settings, its MTN robbing clients. I pay R329 every month without fail for this useless package but my data disappears in days. MTN what is going on with you? My contract expires in 2017 only, will I be subject to this ABUSE until then? I regret ever knowing you.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that we have sent the request to the billing technicians to investigate the complaint. The system do reflect that you have received the full 2GB data and 2GB night express data. We are waiting for feedback.
Kind Regards,
Alice van der Merwe
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Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that we have sent the request to the billing technicians to investigate the complaint. The system do reflect that you have received the full 2GB data and 2GB night express data. We are waiting for feedback.
Kind Regards,
Alice van der Merwe
***
