I am a victim of a ID ***** used to take a cellphone contract from MTN Menyln

In 2021 I discovered there was a debit order deducted from my bank account with a MTN reference number. I went to the nearest MTN clarewater mall where I was informed of a contract that I have taken with them which I was not aware off. I was then directed to go to MTN Menyln where this contract was taken.

The lady that took this contract had a ***** Payslip, ***** ID and ***** Bank statement, there were finger prints check up and I do believe a ***** was supposed to be identified with a finger print check up which I supposed is linked with home affairs.

I reported the case in Florida policy station as I had no clue I was supposed to report to the nearest police station where the ***** occurred. It was then transferred to Brooklyn police station. Brooklyn police after investigation done assisted me paper work that I submitted to bank for reversals of the debit order ran from my account as well clearing of the contract that was listed under my name from transunion.

The only side that remained not resolved is MTN where my ID is blacklisted though ***** was reported. This it is saying to me MTN did not investigate internal how this application managed to be a success with all checkup point the company is using.

I only got to know about blacklisting on the 01/07/2025 when I was trying to take a month wifi contract where I was informed by a consultant that my ID is blacklisted. I then bought a pocket router and still waited for be active. At this point I do think it will not be active as my ID is blacklisted.

I am very much concerned and affected by this as it is linked to my ID. I request for MTN to clear my ID. I do believe non of this would have succeeded without anyone internal involve.

then as an account that was opened in MTN Menlyn with my ID.