Hypocritical

<p>I had a contract with MTN and wanted to migrate my number to prepaid. I made my first call on the 15th May 2016 & was told by the agent I spoke to that i need to cancel my contract on the 18th May 2016 which will be 2 days before the billing date. I called on the 18th May 2016 and was given a reference number for the cancellation, and another reference number for the credit amount of R1567 that was on my account. I was told that the turnaround time is 2 working days. On Sa****ay the 21st May 2016, I received a message informing me that airtime has been loaded on my account, I called to tell them that they need to cancel and reverse the airtime loaded. I called again on the 24th May 2016 to follow up & the number was not migrated and the credit was not processed. I was told I need to wait another 48 hours. On Thursday the 26th May 2016, I called to follow & was told the billings department had not processed the credit. And was given another reference number being ***. Today 31st May 2016 I made another call & the credit to my account has not been processed, and again I am told that I need to wait another 5 working days. The service at MTN is ridiculous, annoying, the agents are ***********. I just want my money to be paid back into my account. When I had a contract with them, I always made sure that my account was up to date by paying months in advance. I'm not happy at all.</p> <p> </p>