HVRC Repairs are USELESS!!!!

<p>My Dads cellphone was book in for repairs at MTN Vangate Mall on 29 October 2016. After two months I called to follow up and was advised that the phone cannot be dispatched due to the fact that the excess has not been paid. On that same day the excess was paid and confirmation of payment was emailed to the relevant parties. On the 5th January I once again followed up and was copied in on a mail advising the repair centre to dispatch the cellphone. To date no cellphone has been received. From the 29th December to today a total of 10 emails have been sent with no definate date as to when we will be receiving the cellphone. This weeks emails are going unanswered.</p> <p>Can someone please assist!!!!!!</p>