HURT AND DISSAPPOINTED BY MTN

I returned the device within the cooling off period in October 2022 to an MTN Store, received IRMS number, which i sent. After 5 emails and 3 calls to the call centre the increased amount is still being deducted and i am not getting any response on my emails and calling the help line is useless. Spoke to Kuhle now and she did not want to escalate the matter internally and did not want to give her surname. She transferred me to the retention department and as have happened in the past the call was disconnected before tehy could pick up. Totally useless. Email to Nonkululeko Malambo remain unresponded to. I am unable to resolve this in any other matter.

Having a contract with MTN for almost 20 years and recently convince my wife to switch to MTN, i am really hurt and if MTN has any decency and integrity they would treat me with respect every human being deserves.