BA
Brad A
1 reviews | Active since Mar 2015
03 Mar 2015, 16:50
Hurry up and Wait
All I want to know is if I can up grade my contract early due to my current hand set of which is now faulty. My upgrade is due in 1 months time. The local branch had advised me to contact 808. <br> This has taken me all day to achieve and still have no resolution. the line has dropped twice. 19 years of being an A grade client - Time for a change I think. JUST PATHETIC.
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Replies (1)
MTN South Africa's replyOfficial
09 Mar 2015, 09:26Hello Brax,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You early upgrade has been approved. You may go anytime from today to upgrade at any MTN store using this reference number ***. Please consider taking insurance for your handset when going in to upgrade.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You early upgrade has been approved. You may go anytime from today to upgrade at any MTN store using this reference number ***. Please consider taking insurance for your handset when going in to upgrade.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
MTN South Africa's reply09 Mar 2015, 09:26
Official
Hello Brax,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You early upgrade has been approved. You may go anytime from today to upgrade at any MTN store using this reference number ***. Please consider taking insurance for your handset when going in to upgrade.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You early upgrade has been approved. You may go anytime from today to upgrade at any MTN store using this reference number ***. Please consider taking insurance for your handset when going in to upgrade.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***